We heard you - our vendors, retailers, legislature, and customers at all levels - We made a change for the better! Our new system, Liquor365, is now live! Thank you all for your collaboration and feedback to get us to this point today. There have been several improvements made and we wanted to talk about them to aid in the transition to the new system. As we continue to refine our processes, there may be more improvements to come!
Packing Slips & Invoices
As you may have noticed with your first shipment, you will now receive packing slips with your deliveries. This is to help keep your financial data secure so if the paperwork with your shipment ever lands in hands other than yours, they will not know how much money you spent or how much your order is worth. You will receive your invoices via the primary account’s email address that you established for your business prior to the shipment arriving at your location. For Burke deliveries it will be the morning of your delivery day, for North Park deliveries you should have it in your email prior to delivery. Please contact Compliance staff to set your primary email at firstname.lastname@example.org if you have not done so.
$2 Special Handling per Case
The special fee has never gone away. We were not able to apply it in our previous system. Now that our new system is able to apply charges accordingly, you will see the Special Handling fee applied for each case of your special order to cover the costs that WLD has involved with all special orders.
Additional Freight Charges
The costs that are charged to WLD based on the average weight of less than 4 case minimum will be passed on to the retailer.
We know how important having multiple account contacts is for our retailers to enable seamless business processes and ordering. The new system will allow the Primary Contact of a business establishment to maintain their own users. To enable this, anyone logging into the system will need their own unique email address. Please contact the Compliance staff at email@example.com if you have any questions, need to update your or your contacts' email addresses. Email addresses will also be used for logging into the system and for receiving invoices - it is important they are accurate!